The Gift Lab — Terms of Service & Refund Policy
Effective 29 June 2026
These Terms govern your use of thegiftlab.app (the “Service”), operated by TheGiftLab (“we”, “us”). By purchasing or using the Service you agree to these Terms.
1. What we provide
The Gift Lab creates personalized, interactive digital gifts from prompts and photos you submit. Gifts are delivered as a web link. No account is required.
2. Your content
You keep ownership of the text and photos you submit (“Your Content”). You grant us a limited, non-exclusive licence to store, process, and display Your Content solely to create and deliver your gift. You confirm that you own or have permission to use everything you upload, and that it does not infringe anyone’s rights.
3. Acceptable use
You agree not to submit content that is illegal, infringing, hateful, harassing, sexually explicit, or that depicts or exploits minors. You agree not to upload images of people without their consent. We may refuse or remove any order that breaches this section, and may report illegal content to authorities.
4. Gift links and expiry
Each gift link is active for 6 months from purchase, after which the gift and its associated content are permanently deleted. Save anything you wish to keep before then. We are not liable for content lost after expiry.
5. Payment
Payments are processed by Stripe. We do not see or store your card details. Prices are shown at checkout in your local currency where available.
6. Delivery
Gifts are generated and the link emailed shortly after successful payment (or on your chosen scheduled date, if selected).
7. Our intellectual property
The Service, its experiences, designs, code, and branding are owned by us. You receive a personal, non-commercial right to use the gift you purchased; you may not resell, copy, or redistribute the Service itself.
8. Disclaimers
The Service is provided “as is”. We do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, we disclaim implied warranties.
9. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid for the gift in question. We are not liable for indirect or consequential losses.
10. Changes
We may update these Terms; the current version is always posted here with its effective date.
11. Governing law
These Terms are governed by the laws of Singapore.
12. Contact
Refund Policy
Custom digital product
Each gift is custom-made and delivered to you as a digital product. Because it is created on demand and delivered immediately, all sales are final once your gift link has been generated, and by completing checkout you agree to immediate creation and delivery and waive any statutory cooling-off / right-to-cancel period to the extent the law allows.
We make it right when something’s wrong
We genuinely want you happy with your gift. We will fix the issue or give a full refund if:
- the gift link does not work or fails to load correctly, and we cannot resolve it, or
- you were charged in error or charged twice, or
- the gift was not delivered due to a fault on our side.
How to request
Email hello@thegiftlab.app within 14 days of purchase with your order email and a description of the problem. We aim to respond within 2 business days.
Not covered
Change of mind after a working gift has been delivered, typos or wrong details you entered yourself (contact us — we’ll usually help fix these), or a recipient simply not liking the gift.